Keona Health is a software platform that helps medical groups improve patient access by providing convenient access to it's CareDesk platform with AI-guided workflows for "all calls" into your contact center. This helps to improve agent experience, screen and triage patients appropriately, and eliminate scheduling errors by automating unique provider rules/preferences. These same guided workflows can be activated for intelligent online self-scheduling, IVR call deflection, and live web chat. This helps to reduce call wait times and improve patient experience.